By default, Moonlight Tokyo only offers reprints or replacements for faulty orders. Only if there are subsequent issues with the replacement will a refund be provided and this will always take the form of Moonlight Tokyo promo code.
Moonlight Tokyo only offers replacements for lost orders or faulty products.
Products are unique and produced to order, therefore, they are non-refundable. Once an order has been sent to production it is sent to the provider and you can no longer edit any details or cancel it. If the shipment details were incorrect, or the customer ordered the wrong size or color, Moonlight Tokyo is not responsible and will not offer replacements or refunds (See: General shipping information 5 & 6).
If you have an issue with your order, you have to contact Moonlight Tokyo directly(email@example.com) and provide all necessary information and photographic evidence. Please do not send your purchase back to the manufacturer.
After investigation, we will determine if you are eligible to receive a replacement. Eligible replacements have no cost for you.
We are not responsible for any damages to any merchandise once the item has been worn or washed.